+92 300 1234567 info@example.com

Return & Refund Policy

Last updated: October 27, 2025

At BizKnot, customer satisfaction is our top priority. If your order arrives damaged, defective, incorrect, or incomplete, you can request a return or refund in accordance with the terms below.

1. How to Request a Return

  • Report any damaged, defective, incorrect, or incomplete products through the BizKnot website or mobile app.
  • All return requests must be submitted within 14 days of delivery.
  • Attach clear photos and a short description to help our team review your case quickly.

2. General Eligibility

Returns and refunds are accepted under the following valid reasons:

  • Product is physically damaged, defective, or not functioning properly.
  • Product is incomplete or missing essential parts or accessories.
  • Product received is incorrect in color, size, model, or differs from description or pictures.
  • Product does not fit (for categories where change of mind applies).

BizKnot reserves the right to accept or refuse returns after quality assessment.

3. Category-Specific Return Rules

Phones, Tablets & Accessories
  • Change of mind is not applicable.
  • If a phone or tablet is dead on arrival (does not switch on), you can raise a return request within the return period.
  • Activated devices (SIM inserted or connected to Wi-Fi) must be handled through the brand or seller warranty.
  • Used items are not eligible for return.
Refurbished / “Like New” Products
  • Fully functional but may have minor cosmetic wear.
  • Covered by a limited warranty (e.g. 3 months for phones, 6 months for laptops).
  • Change of mind is not applicable.
Fashion (Clothing, Shoes & Accessories)
  • Change of mind is applicable for eligible fashion items (excluding custom or international products).
  • Items must be unworn, unwashed, unaltered, and with original tags.
  • Used or damaged items will be returned to the customer.
  • Change of mind not accepted for: Bags, Watches, Eyewear, Fine Jewellery, Innerwear, and Custom items.
Beauty & Personal Care
  • Change of mind is not applicable.
  • Return allowed for damaged, expired, or incorrect items only.
  • Beauty services and personal-use products are non-returnable.
Appliances, Computing & Electronics
  • Change of mind is not applicable.
  • Return accepted only for defective, incorrect, or incomplete items.
  • For branded laptops or electronics, warranty applies once seal is broken.
Groceries & Perishables
  • Change of mind is not applicable.
  • Returns allowed for expired, damaged, or incorrect items.
Digital Goods & Bundles
  • Digital goods are non-returnable.
  • “Any 3 Bundle” returns allowed within 14 days. Partial returns are permitted based on eligible items.
Non-Returnable Items
  • Custom-made products, perishable goods, digital downloads, vehicles, live stock, charity donations, and installation services.

4. Product Condition Requirements

  • Items must be returned in original condition with packaging, accessories, manuals, and free gifts (if any).
  • Used, altered, or incomplete products may be rejected after inspection.

5. Refunds & Assessment

  • All returns undergo inspection before refund approval.
  • Refunds are issued to the original payment method after confirmation.
  • Rejected returns will be sent back to the customer.

6. Warranty Policy

Some items are covered by seller or brand warranty beyond BizKnot’s 14-day return period. Warranty duration and claim process will be displayed on the product page.

7. Shipping & Pick-Up

  • BizKnot may arrange pick-up or request you to ship the product back.
  • If the return is due to our error, shipping costs are covered by BizKnot.
  • Buyer’s remorse returns (if applicable) may require the customer to cover shipping fees.

8. Fraud & Policy Abuse

BizKnot reserves the right to reject returns or refunds in cases of misuse, fraud, or repeated abuse of the return system.

9. Contact Support

For assistance, contact BizKnot Customer Service via your account dashboard or email. Please include your order number, item details, and issue description for faster resolution.

10. Updates to Policy

This Return & Refund Policy may be revised periodically. Any updates will be published on this page with a new “Last updated” date. Continued use of BizKnot indicates acceptance of the revised terms.